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Support services - links & contacts




If you are a parent/carer and are looking for more information about keeping your child or another child safe, please see the link below.

If you are a child wanting to know how to stay safe for you or another child, please see the link below.


North Somerset Safeguarding Children Partnership

The North Somerset Safeguarding Children Partnership (NSSCP) is a collaboration of three organisations:

  • North Somerset Council
  • NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board
  • Avon and Somerset Police

Their duty is to agree how we can work together to protect and promote the welfare of children in North Somerset through this multiagency approach.

The NSSCP is a gateway to partners, resources, information, and advice.

Care Connect

If it is urgent but you’re not sure about contacting the police, please contact: 

01275 888 801

Monday to Friday 8am to 6pm (out of hours contact will be redirected to the out of hours team).

Anyone can call First Response if they are concerned about a child or young person or if they think they need support.

If you are outside of the 8.45am - 5pm, call the emergency duty team.

Emergency duty team

01454 615 165

Keeping Children Safe in Education

Statutory guidance for schools and colleges published by the Department for Education


Info and advice on:

  • Bullying
  • You and your body
  • Deaf or hard of hearing
  • Friends, relationships and sex


Children’s counsellors

0800 1111


Information, resources and advice on keeping your child safe

NSPCC 24 hour Helpline: 0808 800 5000 (free from a landline)

NSPCC Text helpline: 88858 (service is free and anonymous)

Emergency Services - 999


Police non-emergency 101


You should call 101 to report crime and other concerns that do not require an emergency response.


NHS 111 is here to make it easier and quicker for patients to get the right advice or treatment they need, be that for their physical or mental health.

24 hours a day, 7 days a week.

Domestic Violence

Next Link

Support for women who experience or have experienced domestic violence


Next Link domestic abuse telephone help lines are open 8:30am – 5:30pm Monday to Friday and 9:30am – 1:00pm on Saturday 0117 925 0680


If you need urgent police help through the 999 service but cannot speak

Call 999, you will be connected to a phone operator who will ask which service you need.


On a mobile:

  • if you can’t speak but the operator hears something suspicious, they’ll connect you to a police call handler
  • if you can make some noise, whispering for example, the operator will connect you to the police
  • if you can’t speak, and the operator can’t tell what service you need, they’ll transfer you to the Silent Solution system. This runs a 20 second automated message, and that will ask you to press 55, to be put through to the police


On a landline phone:

  • if you cannot speak and the operator can hear only background noise, they’ll connect your call to the police


North Somerset Food Support

If you’re struggling to get food, local support is available.

North Somerset have compiled a list of food banks, community larders, lunch clubs and pantries in the area. 

Child Exploitation

Parents Against Child Exploitation

Support for parents and carers whose children are being exploited by offenders outside of the family.


Reporting Child Sexual Exploitation

Signs of CSE and reporting it

Young Carers

Young carers North Somerset 

Young carers are people under 18 who care for someone, often taking on practical and emotional caring responsibilities that would be expected of an adult.

This responsibility affects their lives and they may struggle to see friends and cope with the pressures of school work.

Alliance Homes helps to support young carers.

Young Carers Support Centre

Providing help and support to children aged 8-18, their families and professionals working with young carers in Bristol and South Gloucestershire

Private Fostering

Information on what private fostering is and the law around sharing private fostering arrangements with the Local Authority


Female Genital Mutilation


Information and advice on getting support from FGM

Female Genital Mutilation

NHS information and information about Bristol Community Rose Clinic which is a community-based service that provides specialist care and support for Bristol women who are experiencing problems because of FGM.


To book an appointment, call 07813 016 911 or email

This is a secure email and confidential line where you can leave your contact details.

Homeless or at risk of being homeless


Offering a wide range of help and advice on all housing and homelessness issues


0344 515 1430

North Somerset: What to do if you’re worried about being homeless

If you are homeless, or worried about becoming homeless, you should make contact as soon as you can. The earlier you  make contact, the more they can do to help.

If you need their help, contact their homeless prevention team or complete the contact form on the Housing Jigsaw website, and they will get in touch with you.

If you become homeless after 6pm on a weekday or anytime over a weekend or bank holiday, you can call their emergency duty team on 01454 615 165.



Advice and support to empower anyone experiencing a mental health problem



Avon Bristol Law Centre

Free, specialist legal help to people who need it most in the SW England & S Wales areas; providing access to justice in social welfare law


0117 924 8662

Bristol Drug’s Project

Free and confidential information, advice and services to support around problematic drug or alcohol use


0117 987 6000

Violent Extremism and Radicalisation

Information and what can you do if you have any concerns about someone you know

Hate Crime

Information and support for people where crimes have been carried out against someone because of their race, religion, sexuality, disability or gender


Human Trafficking and Modern Slavery

What to look out for and how to report it